TERMS & CONDITION

Welcome to the  SERATUSKAPAS.COM terms and conditions, which apply to all items ordered from SERATUSKAPAS.COM and Seratus Kapas Instagram Store. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

 

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

 

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Service at info@seratuskapas.com or contact us directly at +62 856 97008080.

YOUR DELIVERY

We do delivery  for Jakarta customers and outside Jakarta customers. Charges apply to both delivery.

 

The delivery will be only made on Monday and Thursday. Orders that placed on Monday, Tuesday and Wednesday and when the payment made confirmed, will be delivered on Thursday. And the orders placed on Thursday, Friday, Saturday, and when the payment made confirmed, will be delivered on Monday. Any purchase on Sunday will be processed administratively as an order on Monday.

 

If you have any questions concerning delivery of your order, please contact our our Customer Service at info@seratuskapas.com or contact us directlyat +62 856 97008080.

 

The prices shown on our website is not include any delivery charges. The delivery charges will depend on the delivery rate and will be informed as additional charge according to the delivery rate price.

 

Other information 

Please note, no changes can be made to the delivery address after the order has been placed.

 Indonesian Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over Indonesia Bank Holidays.

PRICE AND PAYMENTS

At this time we only accept payment via bank transfer. The account information will be given to the customer as an email confirmation of the order that the customer placed from our website  SERATUSKAPAS.COM.

 

When customers make purchase from Seratus Kapas Instagram Store , our bank account information will be inform by our CS via WhatsApp or Line apps.

 

The prices shown on our website is not include any delivery charges. The delivery charges will depend on the delivery rate and will be informed as additional charge according to the delivery rate price.

RETURNS

You are able to return any defect item you are not completely happy with when you return it to us in saleable condition within 5 days of receipt. We will replace you with the same new product. We are also accept size exchange with the same colour of product. But if the size replacement unavailable, customer can choose another colour with the size in demand. To return an item by post, make sure the label is still intact to the product.

 

In the interests of hygiene we do not offer return on product that has been worn. Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

 

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Please refer to the size guide for clarification. On every product page in our web  SERATUSKAPAS.COM, there are product note on the bottom, please ensure you read it throughly.

 

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

PURCHASE OF PRODUCTS

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the purchase of goods will be made when you make your payment through  bank transfer and you your product will be proceed for delivery.

 

Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘Place The Order’ button.

 

For your convenience, please make sure all the information needed to place the order completely accurate such as email address, phone number and valid address. It will make us easily reach you regards you purchase.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

* The product ordered being unavailable from stock

* Our inability to obtain authorisation of payment

* The identification of an error within the product information, including price or promotion

* If we suspect any fraudulent activity

 

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..

 

Prices are subject to change without notice. These changes will not affect orders that have already been despatched.

 

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

 

We continually update our website. From time to time our stores may run special local promotions (which may not be available on our website) or we may offer special discounts online.

PRIVACY POLICY STATEMENT

References in this Privacy Policy Statement to “we”, “us” and “Seratus Kapas” are to Seratus Kapas brand’s Copyright 2015. At Seratus Kapas, we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletters or personal shopper sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

WHAT THE DATA WILL BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Seratus Kapas.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
CONTACT US
For inquiries :
Line : seratuskapas
Mon – Sat : 9am – 5pm
Delivery : Monday and Thursday